At comosnkrs.com our shipping policy is:

1- Payment is made by credit card.

2- The customer’s payment is processed. (Instantly)

3- The order is processed within 2-3 business days.

4- International Post Office is in charge of delivering your package at home. Shipping by post has a personalized shipping and tracking insurance, when you make the purchase after 10 days you will get a tracking number to see where your order is.

To obtain the tracking you have to enter your order number, you can find it on the purchase delivery note (confirmation document that is sent to the mail when placing the order)

The shipping time of our packages is from 11 to 18 working days (Monday to Friday).

(Sometimes the delivery time may vary a few more days due to external factors.)

Changes or returns are not allowed for reasons not attributable to comosnkrs.com: size changes (for this boldsnkrs.com gives all the information and instructions of measurements to the customer), customer error when placing the order or change of customer opinion, as well as perception of customer regarding colors or sizes.

Returns are not allowed unless the product arrives in broken condition. In this case, you must contact us within 24 hours of receiving the order at [email protected] , indicating the defect of the product (attaching images of said defect), along with your personal data and order number.

comosnkrs.com reserves the right to reject returns communicated outside the stipulated period of 24 hours.

We also want to inform you that due to logistical problems, it is possible that the box of your shoes may arrive damaged. We guarantee that the shoes are in perfect condition, but unfortunately we cannot guarantee the condition of the box at the time of delivery. We apologize for any inconvenience this may cause you, and if you have any questions or need clarification, please do not hesitate to contact us.

comosnkrs.com only takes care of the shipping costs to destination (customer’s address) 

The return or replacement of the item will be made as soon as possible and depending on the availability of stock. In case that product is out of stock comosnkrs.com will send you a purchase voucher for the value of the defective product.

In the case of purchases over €30 there is no refund of shipping costs since comosnkrs.com took care of shipping.

Returns due to factory defects or within the warranty

The User may return to comosnkrs.com Any product purchased on the Website, which presents a defect that: (i) makes it unsuitable for its usual use, (ii) reduces its quality or the possibility of its use, or (iii) does not offer security that given its nature is normally expected of it and its reasonable use. comosnkrs.com It is not responsible for the return shipping costs, these will be borne by the customer. 

Taking into account the origin of the contracted products, the User will have a period of 14 days, from the date they receive the products, to inform comosnkrs.com about your dissatisfaction with them. comosnkrs.com It will not be held responsible in the event that this period is exceeded.

To formalize the return, the User must contact comosnkrs.com within the granted period of 14 days, through the following email: [email protected] identifying the product or products that are the object of the return, attaching a photograph or video showing the defects and a detailed report of the defects found in them.

Once you comosnkrs.com receives the documentation and tests from the User, will inform you within 3 to 5 business days whether or not to proceed with the return of the product.

In case you proceed with the return, comosnkrs.com will indicate to the User how to deliver or send the defective product to their offices/warehouses.

Once the product has been received and the defects evaluated, comosnkrs.com It will give the User the possibility to change the product for another with the same characteristics, unless this option is objectively impossible or disproportionate to comosnkrs.com.

In the event that for reasons of lack of inventory it is not possible to proceed with the shipment of another product with the same characteristics, the User may choose to terminate the contract (that is, the return of the amounts paid) or request the shipment of another model that he chooses voluntarily.

On the other hand, the sending of a new model or the termination of the contract will not imply additional costs for the User.

comosnkrs.com informs Users that the term for the return of the amounts paid will depend on the payment method used by the User at the time of purchasing the product:

• If the User made the payment by credit/debit card, comosnkrs.com The amount paid will be reimbursed within 2 to 9 business days, from the moment the User has decided to terminate the contract.

Product Exchange Policy

comosnkrs.com does not support the change between a product purchased by the User for another product that is offered on the Website. In the event that the User wants to change a product, they must exercise their right of withdrawal on it, and subsequently buy the new product they want.

IMPORTANT: The product must be returned in perfect condition, without having been used and with the original packaging, nor will it be accepted if it is dirty or gives off an odor.